Designing learning experiences that improve performance.

Patient satisfaction surveys and supervisor observations showed 47% of hospital staff did not follow communication etiquette, and relevant patient information was not logged from shift to shift — creating duplicated work and inconsistent care.

Instructional designer and developer — needs analysis from survey and observation data through design, development, and performance support.

Chose scenario-based learning built on real communication breakdowns, with interactive knowledge checks reinforcing handoff procedures — paired with an SBAR job aid for point-of-need use during shift changes.

Subscribers flooded the company with the same product questions; customers didn't understand how ingredient variations changed their results, leading to disappointment and repeat inquiries.

End-to-end instructional designer: needs analysis, content mapping, design documentation, storyboarding, scriptwriting, and Storyline development.

Full ADDIE artifact trail — audience analysis, content map, design document, and storyboard, then a Storyline course using tab interactions, branching, layered triggers, and audio-synced animation, plus a quick-reference guide for just-in-time support.

Teachers across the district needed consistent support implementing research-based guided math instruction — with differentiation, data use, and small-group practice varying widely from campus to campus.

Led the full instructional design lifecycle: needs analysis, curriculum design, facilitation, implementation, and Kirkpatrick Level 4 evaluation.

Designed hybrid professional learning plus a self-guided Guided Math Companion toolkit — reflection checklists, planning templates, anecdotal-records tools, and goal-setting protocols teachers could use independently between coaching cycles.

District leaders had to roll out the Texas Bluebonnet Learning curriculum mid-year — with no runway, anxious educators, and no internal structure to support the change.

Learning and development consultant — performance consulting, rollout co-design, communication strategy, and educator support systems.

Conducted needs assessments and co-designed rollout and communication plans. A key design decision: quadrant-based planning guides that let teachers keep their instructional autonomy while layering in the new curriculum gradually — aligning existing practice to Bluebonnet instead of replacing it overnight. Trained instructional leaders as implementation champions and monitored progress through coaching cycles and readiness assessments.